Returns & Refunds

We want customers to receive the correct product in acceptable condition. Return, replacement and refund requests are reviewed according to the product, reason for return and condition of the item.

Eligible Issues

A request may be considered where an item is received damaged, defective, materially different from the ordered product, or where the wrong item has been supplied.

Return Conditions

• Contact DealBig.pk promptly after discovering the issue.
• Keep the product, original packaging, accessories, manuals, invoice and included items.
• Do not remove serial-number labels, warranty seals or identification stickers.
• Provide clear photos or video where requested for verification.

Items That May Not Be Eligible

Returns may be refused for physical damage caused after delivery, misuse, liquid damage, unauthorised repair or modification, missing accessories or packaging, removed serial/warranty labels, or products excluded from return for hygiene, licensing or product-specific reasons.

Change-of-Mind Requests

Change-of-mind requests are subject to approval and may not be available for every product. The item must generally remain unused and in resaleable condition with complete packaging and accessories.

Refunds

Approved refunds are processed using an appropriate available method after inspection and claim approval. Bank, payment-provider and processing timelines may vary.

Shipping Costs

Responsibility for return shipping depends on the reason for the return and the result of claim verification.

Contact

To start a return or refund request, contact admin@dealbig.pk or 0335 8405554 and provide your order details.